At Pawptail, we believe clear and reliable communication is essential for a smooth shopping experience. Whether you have a question before placing an order or need assistance with an existing one, our team is here to provide you with straightforward and helpful support.
Direct Contact Information
For the fastest response, please reach out to us through any of the following channels:
- Email: support@pawptail.shop (Preferred contact method)
- Phone: +1 (651) 335-1855
- Business Address: 571 Snelling Ave, St Paul MN 55104, United States
- Response Time: We typically respond to all inquiries within 24 business hours.
Customer Support Hours
Our support team is available during the following hours to assist you:
- Monday – Friday: 08:00 AM – 04:00 PM
- Time Zone: Central Standard Time (CST) (GMT-06:00)
- Weekend Policy: Messages received on Saturday or Sunday will be reviewed on the following Monday.
How to Reach Us
While we provide multiple ways to connect, Email Support is our most efficient method. It allows us to maintain a clear record of your request and provide detailed, accurate solutions. When emailing us, please include your Order Number and the Product Name to help us assist you faster.
Alternatively, you may use the Contact Form available on this page. Every inquiry is routed directly to our support team and handled in the order it was received to ensure fairness and efficiency.
Quick Resources for Immediate Help
Before reaching out, you might find an immediate answer to your question in our detailed policy sections:
- Shipping Policy – For delivery timelines and tracking info.
- Return and Refund Policy – For eligibility and process steps.
- Payment Policy – For accepted methods and security.
- FAQs – For general store questions.
Our Commitment to Feedback
Your insights help Pawptail grow and improve. Whether you have a suggestion about our pet collars or a comment on our website experience, we value your feedback. We review every message with care to ensure we continue to provide a dependable and transparent shopping environment for all pet lovers.
Follow Us On:
