At Pawptail, we are committed to providing a transparent, reliable, and customer-friendly shipping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered, along with timelines and possible delays. We believe customers should have clear expectations before placing an order. For this reason, all shipping-related details are outlined below in a structured and easy-to-understand manner.
By placing an order on Pawptail, you agree to the shipping terms described in this policy. We encourage customers to review this page carefully before completing a purchase.
Shipping Coverage
Pawptail currently ships within the United States only. At this time, we do not offer international shipping to any other countries or regions. Limiting our shipping coverage to the U.S. allows us to maintain consistent delivery timelines, reliable tracking, and better coordination with domestic shipping partners.
Shipping Fees & Charges
Pawptail offers free shipping on all orders, with no minimum purchase requirement.
The price shown at checkout is the final amount you pay for your order. There are no hidden fees, handling charges, or additional shipping costs added after checkout. Transparency in pricing is an important part of our customer experience. Customers will not be charged extra for standard processing, packaging, or delivery.
Order Processing & Handling Time
- Handling Time: 1–2 business days (Monday – Friday).
- Order Cut-Off Time: 02:00 PM CST (GMT-06:00) Central Standard Time. Orders placed before 2:00 PM are eligible for same-day processing. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Transit Time
- Transit Time: 3–7 business days. Transit time refers to the period the package is in the carrier’s possession. These are estimates and may vary based on the destination and carrier operations.
Total Estimated Delivery Time
The total estimated delivery time is 4–9 business days, calculated as follows:
- 1–2 business days (Handling) + 3–7 business days (Transit) = 4–9 Business Days Total.
Shipping Methods
Pawptail ships orders within the United States using reliable and well-established shipping carriers to ensure safe and timely delivery. All orders are shipped via standard ground shipping to ensure free delivery for our customers.
Orders may be shipped through one or more of the following carriers, depending on destination, service availability, and delivery efficiency:
- FedEx
- USPS
- UPS
The shipping carrier is selected automatically based on the most suitable option for your order. Carrier selection does not affect the processing time or estimated delivery timeframe outlined in our Shipping Policy.
Tracking details are provided once the order is shipped, regardless of the carrier used.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Tracking details may take up to 24 hours to become active after the carrier receives the package. Customers are encouraged to check tracking updates regularly. Tracking allows you to monitor the shipping status and estimated delivery progress. Carrier systems update periodically, and delays in updates do not always indicate delivery issues. You can track your order from our Track Your Order page as well.
Shipping Status Updates
Shipping status updates are provided through the tracking link sent via email. These updates reflect the most recent information available from the shipping carrier. If tracking information does not update immediately, please allow additional time for the carrier’s system to refresh.
For extended periods without updates, customers may contact our support team for guidance, and we will assist where possible.
Shipping Delays
While we strive to meet all estimated delivery timelines, shipping delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- Severe weather conditions
- Carrier operational delays
- High shipping volumes during peak seasons
- Natural events, strikes, or logistical disruptions
Pawptail is not responsible for delays caused by shipping carriers or external events. However, we remain available to support customers and provide guidance if delays occur.
Order Changes After Placement
If you need to modify your order, such as changing items or quantities, please contact us as soon as possible after placing your order. Once an order has entered processing or has been shipped, changes may no longer be possible. Processing begins quickly to ensure timely delivery. Requests submitted after shipment cannot be accommodated, and the order will continue to its original destination.
Change of Shipping Address
Customers who need to update their shipping address must contact us immediately after placing the order. Address changes may be possible only before the order has been processed. Once the order is shipped, we cannot change or redirect the delivery address. Providing an accurate and complete address at checkout is the customer’s responsibility.
Incorrect or Incomplete Address
Customers are responsible for entering correct and complete shipping details at checkout. Pawptail is not responsible for delivery issues caused by incorrect or incomplete addresses. Orders returned due to address errors may require additional processing time.
We strongly recommend reviewing all address details carefully before placing an order to avoid delays or delivery failures.
Item Marked as Delivered but Not Received
If tracking shows your order as delivered but you have not received it, we recommend the following steps:
- Check with neighbors, household members, or building management
- Verify the delivery location provided in tracking updates
- Contact the shipping carrier directly for confirmation
If the issue remains unresolved, please contact us with your order details so we can review the situation and assist where possible.
Customer Support & Assistance
Customer satisfaction is important to Pawptail, and we aim to provide a smooth shipping experience from checkout to delivery. If you have questions regarding shipping timelines, tracking, or delivery status, our support team is available to assist during business hours.
For faster assistance, email support is the preferred method of communication.
Contact Information
📧 Email: support@pawptail.shop
📞 Phone Number: +1 (651) 335-1855
⏱️ Business Hours: 08:00 AM – 4:00 PM (Monday–Friday) CST (GMT-06:00)
📌 Business Address: 571 Snelling Ave, St Paul MN 55104, United States