This Payment Policy explains how payments are handled on Pawptail, including accepted payment methods, security practices, billing accuracy, and transaction processing. The purpose of this policy is to provide complete clarity regarding how customer payments are collected and managed. We encourage customers to review this policy carefully before placing an order. Understanding payment terms helps ensure a smooth checkout experience without confusion or unexpected charges.
By completing a purchase on Pawptail, you acknowledge and agree to the payment practices outlined in this policy.
Accepted Payment Methods
To ensure the highest level of security and ease of use, Pawptail exclusively accepts PayPal for all transactions.
- PayPal: You can complete your purchase using your PayPal balance or any credit/debit card linked to your PayPal account. All available payment options are presented clearly during the checkout process.
Payment Processing & Authorization
All payments are processed at the time the order is submitted. Your order will be confirmed only after successful authorization from PayPal. If the transaction is declined or fails, the order will not be processed, and no items will be reserved. In such cases, we recommend contacting PayPal or your card issuer for assistance.
Payment Security & Data Protection
Protecting your financial information is our top priority.
- SSL Technology: Our website uses Secure Sockets Layer (SSL) technology to provide you with the safest shopping experience. SSL enables encryption of sensitive information during your online transactions.
- Secure Checkout: By using PayPal, your sensitive financial details are handled directly by PayPal’s secure servers. Pawptail does not store, save, or have direct access to your PayPal credentials.
Pricing Transparency & Hidden Charges
Currency: All transactions and prices on Pawptail are processed in USD (United States Dollars).
- No Hidden Fees: We do not charge any hidden fees, unexpected processing charges, or undisclosed payment costs. Customers will never be charged more than what is shown at checkout.
Billing Information Accuracy
Customers are responsible for providing accurate and complete billing information during the PayPal checkout process. This includes ensuring your PayPal billing address and contact information are current and correct. Incorrect or incomplete information may result in payment failure, order delays, or automatic cancellation of the order.
To avoid issues, we recommend that customers carefully review their details within the PayPal interface before confirming payment.
Failed or Declined Payments
If a payment attempt is declined or fails during the PayPal checkout process, the order will not be processed or confirmed. No items will be shipped until payment is successfully completed. Payment failures may occur due to insufficient funds in your PayPal balance, issues with a linked bank account/card, or security restrictions imposed by PayPal. In such cases, customers are advised to ensure their PayPal account is in good standing or contact PayPal Customer Support for further assistance.
Payment Disputes & Charge Concerns
If you notice an unexpected charge or have concerns regarding a transaction, we strongly recommend contacting us directly at support@pawptail.shop before initiating a dispute or chargeback through PayPal. Raising concerns with us early allows us to review the transaction details and assist in resolving the issue efficiently. Unauthorized or fraudulent charge claims are handled in accordance with PayPal’s standard security procedures and may require additional verification.
Refunds & Payment Reversals
Any refunds issued by Pawptail are processed back to the original PayPal account used at checkout. Once a refund is approved on our end, it may take up to 10 business days for the amount to reflect in your PayPal balance or on your linked financial instrument, depending on PayPal’s internal processing times. Refund eligibility and conditions are explained in detail in our Return and Refund Policy.
Policy Updates & Changes
Pawptail reserves the right to update or modify this Payment Policy at any time to reflect changes in payment practices or legal requirements. Any updates will be published on this page, and continued use of the website indicates acceptance of the revised policy.
Customers are encouraged to review this policy periodically to stay informed about how payments are handled.